Privacy Policy einph – Malaysia Player Data Protection

Einph ("we", "Platform" or "einph") respects the privacy of every individual who uses our services. This Privacy Policy ("Policy") explains our practices regarding the collection, use, storage, protection, and disclosure of personal information you provide when using the einph platform.

This document applies to all players who register an account, visit the einph website, use the einph mobile app, or interact with any of the services we offer. By using our platform, you agree to the practices described in this Policy.

We encourage you to read this document in full. However, if you have any questions not answered here, the einph support team is available via 24-hour live chat.

Einph collects various types of information depending on your interactions with the platform. In general, data is divided into three categories:

A. Data You Provide Directly

• Full name, date of birth and identification number (for KYC)
• Email address and mobile phone number
• Residential address and postcode
• Payment method information (excluding full card numbers — stored by payment processors)
• Identity documents for KYC verification (national ID, passport, bank statement)

B. Data Collected Automatically

• IP address and approximate location information
• Device type, operating system and web browser version
• Platform usage data — games played, session dates and times, total wagering amounts
• Cookie data and similar tracking technologies (see Section 5)

C. Data from Third Parties

• Verification information from third-party KYC service providers
• Risk assessment data from fraud prevention systems
• Information from analytics providers that helps us understand how the platform is used

The personal data we collect is used solely for lawful and transparent purposes. The following are the primary uses of your data at einph:

• Account management: Enables you to register, log in and manage your einph account
• Transaction processing: Processing deposits, withdrawals and wins accurately
• Identity verification: Conducting KYC to meet legal compliance requirements
• Platform security: Detecting and preventing fraud, hacking and account abuse
• Customer support: Helps resolve queries and complaints with accurate context
• Responsible gaming: Monitoring gameplay patterns to identify and assist players who need support
• Platform improvements: Analysing aggregated usage data to improve the player experience
• Communications: Sending account notifications, platform updates and relevant promotional offers

Einph does not sell or disclose your personal data to third parties for marketing purposes. However, there are limited situations where we may need to share your data with certain parties:

• Payment processors: Payment providers that process your deposits and withdrawals — they are bound by strict data protection agreements
• KYC providers: Third-party identity verification companies that assist us in verifying player documents
• Fraud prevention system: Services that help us detect and prevent suspicious activity
• Legal authority: Only when required by law or a valid court order
• Analytics providers: Aggregated data with no personally identifiable information, for platform improvement purposes

All third parties that receive einph player data are bound by strict confidentiality and data protection agreements. They may only use the data for the specific purposes defined in their agreement with einph.

The einph platform uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and collect analytics data. Cookies are small text files stored on your device when you visit our platform.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login session management and security — cannot be disabled
• Preference cookies: Saving your preferences such as language, odds format and display theme
• Analytics cookies: Collecting anonymous usage data to help us understand how the platform is used and make improvements
• Security cookies: Helps us detect suspicious activity and protect your account from unauthorised access

You can manage your cookie preferences through your web browser settings at any time. However, disabling essential cookies may affect the functionality of the einph platform.

Einph implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, damage, or disclosure.

• 256-bit SSL encryption for all data communications between browser and server
• Encryption of data at rest for sensitive information stored in databases
• Role-based access control — staff can only access data required for their specific duties
• 24-hour system monitoring to detect suspicious activity or intrusion attempts
• Regular security audits by independent third parties
• Two-factor authentication (2FA) is available for all player accounts
• A clear incident response procedure in the event of a data breach

Einph retains your personal data for as long as your account is active or as long as necessary to fulfil the purposes stated in this Policy, including legal, accounting, and reporting requirements.

General data retention period guidelines at einph:

• Active account data: Retained for as long as your account remains active with einph
• Financial transaction data: Retained for a minimum of 7 years in accordance with financial and accounting legal requirements
• KYC documents: Retained for a minimum of 5 years after account closure in accordance with AML compliance requirements
• Support communication logs: Retained for 3 years for reference and complaint resolution purposes
• Game session data: Retained for 2 years for dispute resolution and audit purposes

Once the retention period expires, data is deleted or anonymised in accordance with established procedures. Deletion cannot be carried out if the data is still required for ongoing dispute resolution or active legal obligations.

As an einph player, you have certain rights regarding your personal data. einph respects and facilitates the exercise of these rights:

To exercise any of the above rights, contact the einph support team via live chat or email. We will process your request within 30 calendar days and may require identity verification before fulfilling the request.

In the course of its operations, einph may transfer or store your personal data outside Malaysia. This may occur when we engage payment processors, KYC providers, or cloud infrastructure services operating across multiple international locations.

In each such case, einph ensures that data transfers are safeguarded through:

• Binding data processing agreements with recipient parties
• Standard contractual terms ensuring an equivalent level of data protection
• Transfers only to countries or entities with adequate levels of data protection

The einph platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from minors. If you believe someone under 18 has registered an account on einph, please notify us immediately and we will take appropriate action, including deleting the relevant data and terminating the account.

An age verification process is implemented during registration and confirmed through KYC to ensure compliance with this age requirement.

Einph reserves the right to update or modify this Privacy Policy at any time. Players will be notified of significant changes via in-platform notifications or email at least 14 days before the changes take effect.

The latest version of this Policy is always available on this page with a clearly marked update date. Continued use of the einph platform after changes take effect constitutes your acceptance of the updated policy.

We encourage you to review this page regularly to stay informed about how einph protects your information. If you disagree with any changes, you may choose to close your account before the changes take effect.

If you have any questions, concerns or wish to exercise your privacy rights, the einph team is ready to help. Contact us via:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon within the einph platform
• Email: [email protected] (response within 1–3 business days)

For requests relating to personal data such as access, correction, or deletion, please clearly state the type of request and provide the required identity verification information so we can process your request securely and accurately.